Sr. Specialist, Team Member Relations
Human Resources / PeopleWorks
Dallas, TX
October 21, 2024
What does it mean to be a BrinkerHead? We play like a team, take pride in our culture and seek every opportunity to make people feel special. Life is short. Work happy. At Brinker, we connect, serve and give to create the best life for our Team Members, Guests and community. Through our cultural beliefs, Brinker empowers its Team Members to positively impact our 4 Key Results: Engaging Team Members, Bringing Back Guests, Growing Sales and Increasing Profits.
Job Summary
The Senior Specialist leads a team of Team Member Relations (TMR) Specialists, focusing on their development and success. They oversee investigations, ensuring high-quality service and alignment with team goals while providing guidance during complex cases. The role involves collaborating with HR leaders to implement best practices and resolve performance issues.
Your Key Job Functions
- Leads a team of Team Member Relations (TMR) Specialists
- Oversees Team Member Relations Specialists and is dedicated to their continued individual success and development.
- Inspection and validation of investigations to ensure we are delivering best in class service and meeting our team goals
- Provides guidance and support to TMR Specialists during complex investigations
- Senior Specialist will work with PW (HR) - Leaders to implement best practices and innovative solutions to enhance final outcomes or resolutions.
- Conducts Escalated Investigations
- Lead and/or guide complex investigations at and above Restaurant level.
- Instills trust and confidence by being objective and clearly communicating the rationale behind recommendations.
- Demonstrates influence with team and leaders across multiple levels of the organization
- Assists/partners with leaders with performance concerns, disciplinary action recommendations, and conflict management issues.
- Policy Compliance
- Ensure that investigations are conducted in accordance with company policies, brand standards and legal requirements.
- Stays informed about relevant employment laws and shares learnings with their direct reports.
- Training and Facilitation
- Facilitates through various formal educational programs that train restaurant leaders on accountability, policies and procedures and brand standards.
- Collaboration
- Partners closely with PW (HR) Leadership and Legal to ensure the TMR team is communicating fair and consistent resolutions.
- Summarizes findings from cases, identifies gaps/trends, and discusses proactive solutions with PW (HR) leaders that impact the business.
- Other related duties and special projects as assigned.
The successful candidate will be able to demonstrate and bring to life the Brinker cultural beliefs:
- Every Guest Counts
- Food Perfection
- Play Restaurant
- Be Accountable
What You Bring to the Team
- Bachelor?s Degree in either Business or Human Resource Management
- 1-2 years of Employment Law is preferred
- Bilingual fluency skills is preferred
- Possess considerable knowledge of employee relations and labor law; the principles, practices, and procedures of Human Resources Management.
- Has a thorough understanding of data collection procedures and HR analytics
- Able to research information and analyze data converting it to a plan of action.
- Able to prepare detailed reports and recommendations, representing ideas clearly and concisely, both orally and in writing.
- Able to exercise considerable judgment and discretion in establishing and maintaining good working relationships.
- Highly effective at participating in difficult, often emotionally charged conversations that lead to clarity around issues, expectations, consequences, and next steps.
- Ability t