Analyst, Restaurant Technical Support - Level 1 Night Shift
Information System
Dallas, TX
March 14, 2025
Analyst, Restaurant Technical Support Tier 1 - Night Shift
Dallas TX
What does it mean to be a BrinkerHead? We play like a team, take pride in our culture and seek every opportunity to make people feel special. Life is short. Work happy.
At Brinker, we connect, serve and give to create the best life for our Team Members, Guests and community. Through our cultural beliefs, Brinker empowers its Team Members to positively impact our 4 Key Results: Engaging Team Members, Bringing Back Guests, Growing Sales and Increasing Profits.
Brinker International is an equal opportunity employer; we foster an inclusion environment that promotes respect, diversity of thought and success for all.
Job Summary
This role will be a night shift role, 4-day 10-hour shift from 9pm until 7:30am. Provide technical assistance to restaurant and corporate customers, vendors, service providers with the following: critical system failure, hardware or software issues, general questions, clarification on operational procedures, or require one-on-one training for specific functions with their personal computer. This assistance includes support for in-house developed and third applications. Schedule and follow-up of service with vendors; provide hardware, network, and peripheral device installation and troubleshooting.
Your Key Job Functions
• Provide technical support for (but not limited to) the following areas: computer incidents, desktop (hardware/software), and third-party software/hardware applications.
• Trouble-shoot, diagnose and resolve complex PC and network problems.
• End user moves, additions and changes.
• Provide hardware/software troubleshooting training to other staff members.
• Keep incident tracking system accurate and up-to-date.
• Assist in developing and improving the team.
• Create and maintain process and procedure documentation.
• Participate in projects and provide assistance to Supervisor as needed.
• Vital customer service link for IT to stores, vendors, service providers, and franchisees.
• Provide support for third-party applications such as MSOffice products, Adobe, Flash.
• Resolve time critical issues impacting business operations.
• Follow escalation matrices.
• Properly document call details in call logging database.
• Assist service providers with configuration information, parts ordering, troubleshooting.
What You Bring to the Team
• 2-4 years working with PC applications.
• 2-4 years IT helpdesk experience.
• Database knowledge (Access, SQL, Btrieve)
• A+ Certification preferred.
• ITIL and Microsoft certifications are a plus.
• Excellent customer service and oral communications skills.
• Team Oriented.
• Analytical and problem solving skills.
• Proficient in Windows desktop operating systems.
• Knowledge of Windows-server infrastructure and Active Directory environments.
• Working knowledge of Citrix desktop environments a plus.
• Ability to answer telephone and respond accurately and courteously to inquiries.
• Ability to work independently and prioritize work based upon business needs.
• Extensive hardware component knowledge. Ability to be flexible with schedule, including a variety of days, nights and weekends.
• Ability to adapt to change within environment relating to processes/procedures to meet business need.
Why Brinker
We offer a competitive benefits package including medical/dental/vision, life insurance, paid vacation/holidays, and 401(k) with company match and generous dining discounts. Every team member working at the Restaurant Support Center (aka Brinker headquarters) is eligible for annual bonus potential.
Our campus includes an onsite gym plus opportunities to increase your wellbeing with onsite Yoga and boot camp programs. Work/Life/Fun balance in a casual and collaborative work environment! Team memb